:root {
  --bg: #f4f7fb;
  --card: #ffffff;
  --text: #132033;
  --muted: #667085;
  --line: #d9e2ef;
  --primary: #0f4c81;
  --primary-dark: #0b3760;
  --soft: #e9f3ff;
  --success: #127a4a;
  --warning: #a15c07;
  --danger: #b42318;
  --radius: 18px;
  --shadow: 0 18px 55px rgba(15, 76, 129, 0.13);
}

* {
  box-sizing: border-box;
}

body {
  margin: 0;
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  background:
    radial-gradient(circle at top left, rgba(15, 76, 129, 0.16), transparent 30%),
    linear-gradient(180deg, #f8fbff 0%, var(--bg) 100%);
  color: var(--text);
  min-height: 100vh;
}

.app-shell {
  width: min(1120px, calc(100% - 32px));
  margin: 32px auto;
}

.hero {
  background: linear-gradient(135deg, var(--primary), #113b63);
  color: white;
  border-radius: 28px;
  padding: 34px;
  box-shadow: var(--shadow);
  display: flex;
  justify-content: space-between;
  gap: 24px;
  align-items: flex-start;
}

.eyebrow {
  margin: 0 0 8px;
  text-transform: uppercase;
  letter-spacing: 0.16em;
  font-size: 12px;
  opacity: 0.82;
  font-weight: 700;
}

h1,
h2,
p {
  margin-top: 0;
}

h1 {
  margin-bottom: 10px;
  font-size: clamp(32px, 5vw, 52px);
  line-height: 1;
}

.hero-text {
  margin-bottom: 0;
  max-width: 640px;
  color: rgba(255, 255, 255, 0.82);
  font-size: 17px;
}

.status-pill {
  flex: 0 0 auto;
  background: rgba(255, 255, 255, 0.14);
  border: 1px solid rgba(255, 255, 255, 0.24);
  border-radius: 999px;
  padding: 10px 14px;
  display: flex;
  align-items: center;
  gap: 9px;
  font-weight: 700;
  font-size: 13px;
}

.dot {
  width: 9px;
  height: 9px;
  background: #65e4a3;
  border-radius: 999px;
  display: inline-block;
}

.tabs {
  display: flex;
  gap: 12px;
  margin: 24px 0;
}

.tab-button {
  border: 1px solid var(--line);
  background: var(--card);
  border-radius: 999px;
  padding: 12px 18px;
  font-weight: 800;
  color: var(--muted);
  cursor: pointer;
}

.tab-button.active {
  background: var(--primary);
  color: white;
  border-color: var(--primary);
}

.panel,
.result-card {
  background: var(--card);
  border: 1px solid rgba(217, 226, 239, 0.9);
  border-radius: var(--radius);
  padding: 26px;
  box-shadow: var(--shadow);
}

.panel-header {
  display: flex;
  justify-content: space-between;
  gap: 20px;
  margin-bottom: 22px;
}

.panel-header h2 {
  margin-bottom: 6px;
}

.panel-header p {
  color: var(--muted);
  margin-bottom: 0;
}

.form-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 18px;
}

.form-grid.compact {
  max-width: 760px;
}

label {
  display: grid;
  gap: 8px;
  font-weight: 800;
  font-size: 14px;
}

input,
select,
textarea {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: 14px;
  padding: 13px 14px;
  font: inherit;
  background: white;
  color: var(--text);
}

textarea {
  resize: vertical;
}

input:focus,
select:focus,
textarea:focus {
  outline: 3px solid rgba(15, 76, 129, 0.14);
  border-color: var(--primary);
}

.span-2 {
  grid-column: span 2;
}

.form-actions {
  display: flex;
  gap: 12px;
  align-items: center;
}

button {
  font: inherit;
}

.primary-button,
.secondary-button {
  border: 0;
  border-radius: 14px;
  padding: 13px 18px;
  font-weight: 900;
  cursor: pointer;
}

.primary-button {
  background: var(--primary);
  color: white;
}

.primary-button:hover {
  background: var(--primary-dark);
}

.secondary-button {
  background: var(--soft);
  color: var(--primary);
}

.alert {
  border-radius: 14px;
  padding: 14px 16px;
  margin-bottom: 18px;
  font-weight: 800;
  border: 1px solid var(--line);
  background: white;
}

.alert.success {
  color: var(--success);
  background: #ecfdf3;
  border-color: #abefc6;
}

.alert.error {
  color: var(--danger);
  background: #fef3f2;
  border-color: #fecdca;
}

.result-card {
  margin-top: 22px;
}

.ticket-header {
  display: flex;
  justify-content: space-between;
  gap: 18px;
  align-items: flex-start;
  border-bottom: 1px solid var(--line);
  padding-bottom: 18px;
  margin-bottom: 18px;
}

.ticket-number {
  font-size: 24px;
  font-weight: 950;
  margin-bottom: 6px;
}

.badge {
  display: inline-flex;
  align-items: center;
  border-radius: 999px;
  padding: 7px 11px;
  background: var(--soft);
  color: var(--primary);
  font-size: 12px;
  font-weight: 900;
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.badge.resolved,
.badge.closed {
  background: #ecfdf3;
  color: var(--success);
}

.badge.in_progress,
.badge.assigned,
.badge.new {
  background: #fffaeb;
  color: var(--warning);
}

.detail-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 14px;
  margin: 18px 0;
}

.detail-item {
  background: #f8fbff;
  border: 1px solid var(--line);
  border-radius: 14px;
  padding: 12px;
}

.detail-item span {
  display: block;
  color: var(--muted);
  font-size: 12px;
  font-weight: 800;
  margin-bottom: 4px;
}

.timeline {
  display: grid;
  gap: 12px;
  margin-top: 16px;
}

.timeline-item {
  border-left: 4px solid var(--primary);
  background: #f8fbff;
  padding: 12px 14px;
  border-radius: 12px;
}

.timeline-item strong {
  display: block;
  margin-bottom: 4px;
}

.timeline-item small {
  color: var(--muted);
}

.feedback-box {
  margin-top: 22px;
  background: #f8fbff;
  border: 1px solid var(--line);
  border-radius: 16px;
  padding: 18px;
}

.hidden {
  display: none !important;
}

@media (max-width: 760px) {
  .hero,
  .ticket-header {
    display: block;
  }

  .status-pill {
    margin-top: 22px;
    width: max-content;
  }

  .form-grid,
  .detail-grid {
    grid-template-columns: 1fr;
  }

  .span-2 {
    grid-column: span 1;
  }
}